If you, unfortunately, receive a faulty or a mismatched item, kindly contact us immediately. We will process your request to access its validation in order to issue a refund/replacement as quickly as possible.
You can mail us your order at P.O. Box 2434 Poquoson, Virginia, 23662. Please ensure that you have added return labels on the front of the product packaging and the box. Please keep in mind that the customer will bear all return costs.
We will issue a refund as soon as we receive the returned item(s). We will also send you a confirmation email. If you have not received the email, kindly check your junk/spam folder.
The return period is 14 days from the date of purchase. Kindly check our Terms and Conditions for more information.
If one or multiple items are missing, kindly wait as it could be the case of separate parcels. If you still do not receive the item(s), please email us with the subject: missing items. We will process your request immediately.
We offer Standard Tracked Delivery to the USA: $10 (up to 10 business days) and Express Tracked Delivery to the USA $25 (up to 2 business days).